Rudby Hall Terms and Conditions

These terms and conditions aim to protect all parties through a better understanding of contractual and legal obligations of both the Guest and Us when confirming a booking.

  1. DEFINITIONS

1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
(a) Arrival: means the date on which the Services are to be provided or shall start to be provided
(b) Booking: means your booking for the Services
(c) Guest: means the person for whom Rudby Hall has agreed to provide the Services in accordance with these Terms
(d) Contract: means the contract for the provision of the Services including these Terms as appropriate
(e) Deposit: means the payment specified in the Schedule of Deposit, Payment and Cancellations annexed to these Terms and Conditions
(f) Rudby Hall: means the land, property and buildings at Rudby Hall, Hutton Rudby, North Yorkshire, TS15 0JN
(g) Services: means the provision of accommodation and/or supply of food and beverages and other Services by Rudby Hall to the Guest
(h) Terms: means the terms and conditions set out in this document;
(i) We/Our/Us RudbyGroup Ltd is a company registered in England and Wales under company number 16004941 whose registered office is Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. Our business address for all contact and correspondence is Rudby Hall, Skutterskelfe, TS15 0JN. When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.

  1. OUR CONTRACT WITH YOU

2.1 These are the terms and conditions on which We supply the Services to you.
2.2 Please ensure that you read these Terms carefully, and check that the details on the Booking and in these Terms are complete and accurate, before you submit the Booking. If you think that there is a mistake or require any changes, please contact Us to discuss. When booking direct with Us either via Our website or over the telephone We will confirm any changes in writing to avoid any confusion between you and Us.
2.3 When you submit your Booking to Us, this does not mean We have accepted your Booking. Our acceptance of the Booking will take place as set out at clause 4 below. If We are unable to supply you with the Services, We will inform you of this in writing and We will not process the Booking.
2.4 These Terms will become binding on you and Us when We issue you with a written acceptance of a Booking, at which point a contract will come into existence between you and Us.
2.5 If any of these Terms conflict with any term of the Booking, the Booking will take priority.
2.6 All Bookings made either via Our website or by telephone are subject to these Terms.

  1. CHANGES TO TERMS

3.1 We may revise these Terms from time to time in the following circumstances
(a) changes in how We accept payment from you;
(b) changes in relevant laws and regulatory requirements
3.2 If We revise these Terms under clause 3.1, We will give you notice as soon as is reasonably practicable of any changes to these Terms before they take effect. You can choose to cancel the Contract in accordance with and subject to The Schedule of Deposit, Payment and Cancellations annexed to these Terms and Conditions.
3.3 For the avoidance of doubt the provisions of clause 5.3 in respect of changes to price are excluded from this clause 3.

  1. BOOKING AND CONFIRMATION OF BOOKING

4.1 Payment and Terms at Check-in/Check-out All bookings are for a minimum of 2 nights unless otherwise specified. A valid government-issued identification and credit/debit card may be required at check-in. Full payment for the stay, including any security deposits, is due at the time of booking. Check-in time is from 4:00 PM, and check-out time is by 10:00 AM. Late check-out may incur additional charges.  Any unpaid balances, damages, or additional charges identified during the stay will be settled at check-out.

4.2 You are required to guarantee your Booking with (and it is conditional on you supplying) valid debit/credit card details together with irrevocable authority for a pre-authorisation charge to be taken in respect of their Booking cost and for further incidental charges to be deducted if they arise (including cancellation charges) on the payment terms outlined in the Schedule.
4.3 If you prefer not to enter debit/credit card details on-line you can request a member of Our reservation team to contact you to guarantee the booking and take your debit/credit card details over the telephone.
4.4 Payment is taken from your credit or debit card at the time of booking. Payment is taken in the event of cancellation in accordance with Our cancellation terms. See the Schedule.
4.5 If credit or debit card details together with payment authority is not given to Us by the Guest then subject to any outstanding obligation due to Us from the Guest the Contract will cease to be of effect. The Services that are the subject of the provisional booking will be released and resold without any further notification to the Guest.
4.6 Written confirmation of a Booking by Us together with the provision of the debit/credit card details and payment authority creates legally binding contract between Us and the Guest.
4.7 Please note that payment by credit card may incur an administration charge equivalent to 2% of the payment. There is no charge for payments by debit card.

  1. PRICING

5.1 All room rates are quoted per room, per night and include breakfast. Additional charges for services, amenities, or special requests may apply and will be communicated prior to confirmation. Prices are subject to change without prior notice; however, confirmed bookings will not be affected. All prices shown online are in pounds sterling per room per night (unless otherwise stated) based on 1 or 2 people sharing a room for two or more consecutive night stays.
5.2 All prices include Value Added Tax at the prevailing rate at the time of Arrival.
5.3 Prices taken either from Our website or by telephone are subject to change without notice and are subject to Our cancellation terms. Please note that the price is guaranteed once you receive written confirmation of your Booking.
5.4 For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of Rudby Hall’s bar). Such charges will be payable on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your Contract with Us that you irrevocably authorise Us to debit your credit or debit card for the amount of any shortfall.

  1. BOOKINGS

6.1 Any Booking made through a third party website or agent is subject to the Terms and Conditions of such third party but your Contract is with Us and also subject to Our Terms and Conditions.

6.2 Any Booking made directly via any communication channel is subject to Our Terms and Conditions and is a contract with Us.

  1. CANCELLATIONS

7.1 All cancellations must be made in accordance with Our cancellation terms as set out in this clause
7.2 The Guest by entering into the Contract agrees to pay charges to Us in the event of cancellation of the Booking or non-arrival of the Guest. The cancellation charges and refunds policy is as follows

7.2.1Booking is made within 24 hrs of the check-in time – no refunds upon cancellation and 100% of payment will be retained by Us.

7.2.2 Booking is made within 24 hours – 2 prior to arrival – 50% refund upon cancellation within this period.

7.2.2 Booking is made more than 2 weeks before arrival – 75% refund upon cancellation until 2 weeks prior to arrival, 50% refund between 2 weeks and 24 hrs, and 0% refund if cancelled within 24 hrs prior to arrival.

7.3 Payment for cancellation charges will be taken using the credit/debit card details that We hold in order to confirm the Booking.
7.4 We reserve the right to cancel a Booking forthwith and without liability on Our part in the event of damage or destruction to Rudby Hall by fire or other causes, any shortage or labour or food supplies, or any other cause beyond Our control which shall prevent Us from performing Our obligations in connection with any Booking. In such an event, the provisions of clause 7.5 apply.
7.5 In the unlikely event that We have to change or cancel your Booking, We reserve the right to do so. However, you have the right to:
(a) Accept the changed arrangements as notified; or
(b) Make alternative arrangements with Us; or
(c) Cancel your Booking and receive a full refund of any monies which you have paid to Us in respect of your Booking (please note that We shall not be liable for any sums which you have paid to any other persons in connection with your Booking).
7.6 For the avoidance of doubt, We shall have no further liability to you for any changes to or to the cancellation of an online Booking.

  1. CHECK-IN AND CHECK-OUT

8.1 Rooms are available from 16:00 hours on the day of arrival and must be vacated no later than 10:00 hours on the day of departure unless specific alternative arrangements have been made.
8.2 At check-in you may be asked to produce the credit or debit card which guaranteed your Booking in order for Us to take pre-authorisation. All charges are to be settled by the Guest prior to departure. You are deemed to have authorised the settling of all outstanding charges which can be processed by Us using any credit or debit card details held by Us.
8.3 An earlier check in or later check out time may be requested, however, this is subject to availability and a possible additional charge.

  1. RESPONSIBILITY FOR GUESTS AND GUESTS PROPERTY THROUGHOUT THEIR STAY AT RUDBY HALL

9.1 Guests should use the safes provided in their room to securely store valuable items throughout their stay at Rudby Hall.
9.2 Should any Guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If We find any lost property, We will make every reasonable effort to locate the owner and return it, but if We cannot locate the owner and an item is not reclaimed within 3 months of the Guests departure it will be disposed of by Us.
9.3 In the event of negligence on Our part which gives rise to loss of or damage to property belonging to a guest, Our limit of liability will be limited to £50 for any single article and subject to a total of £100 in the case of any one Guest. No liability is accepted for any consequential loss arising from loss or damage to property of the Guest.
9.4 We do not accept responsibility for loss or damage to vehicles of any kind, or any property lost or damaged in them.

  1. LIABILITY

10.1 Except in respect of death or personal injury caused by Our negligence, or as expressly provided in these Terms, We shall not be liable to the Guest by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs or expenses or other claims (whether caused by Our negligence, Our employees or agents or otherwise) which arise out of or in connection with the provision of Services (including any delay in providing or failure to provide the Services) or their use by the Guest, and Our entire liability under or in connection with the Contract shall not exceed the amount of Our charges for the provision of the Services, except as expressly provided for in these Terms.

  1. GUESTS RESPONSIBILITY FOR THE PROPERTY OF RUDBY HALL

11.1 The Guest shall indemnify Us for any loss from or damage to Rudby Hall or the furnishings or equipment therein caused by the wilful act or default of the Guest or persons within their control.
11.2 The Guest shall pay on demand the amount required to make good or remedy the damage or replace any items missing. Payment will be taken using the credit card details that We hold in order to confirm the Booking.
11.3 If in the opinion of the management at Rudby Hall, the Guest or anyone staying with the Guest is not suitable to continue their stay because of unreasonable behaviour, the making of unreasonable noise, damage or nuisance to other parties, We are entitled to treat the Contract as terminated and the Guest may be asked to vacate their room. The Guest will remain liable for the whole cost of the booking and no refund shall be due.

  1. SPECIAL REQUESTS

12.1 If you have any special requests regarding facilities for impaired mobility or disability, please make Us aware of this upon booking and We will check in advance whether these requirements can be met or not.
12.2 Requests to book certain suites or views cannot be guaranteed upon booking and are subject to availability.

  1. SMOKING

13.1 In line with government legislation, We operate a non-smoking policy across all areas of Rudby Hall, this includes the use of electronic cigarettes. This policy specifically extends to all rooms, suites and public areas at Rudby Hall.
13.2 Guests are asked to not smoke at Rudby Hall or in the grounds except where indicated through signage. We reserve the right to terminate the Contract should this policy be disregarded.
13.3 The Guest, when entering into this Contract, specifically accepts liability for any damage caused to persons or property through smoking at Rudby Hall.

  1. PETS

14.1 We do not accept any pets at Rudby Hall, except for assistance dogs.

  1. USE OF PERSONAL INFORMATION

15.1 Any personal information given to Us when booking, or during your stay, will not be given to any third parties. For Our full privacy policy, please refer to Our privacy policy, available on the website, or from reception upon request.
15.2 You are entitled to require that We do not use your information for the purpose of in-house marketing. Please let Us know as soon as possible, in writing, if you do not wish your information to be used.
15.3 Your use of Our website and/or application to make a Booking indicates your acceptance of Our privacy policy.

  1. RUDBY HALL EVENTS

16.1 Throughout the year We may host weddings, events, and parties at Rudby Hall. Please contact Us directly in advance of Booking, in order to check whether this may coincide with your stay. Our events could result in increased noise levels or restricted access to certain areas. Advance notice will be provided for significant disruptions. Guests hosting private events must adhere to Our event policies and are responsible for ensuring the conduct of attendees.

  1. EXCLUSIVE USE OF RUDBY HALL

17.1 It is possible to book Rudby Hall and all Our rooms and suites for exclusive use, however, this is subject to:
(a) availability; and
(b) onsite services for the duration for an additional fee; and
(c) express written confirmation of the Booking and exclusive use from Us.

  1. CCTV

18.1 In the public areas of Rudby Hall and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of Rudby Hall and security for all of its guests and staff.

  1. INFORMATION ABOUT US AND HOW TO CONTACT US

19.1 We are a company registered in England and Wales. Our company registration number is 16004941 and Our business address is Rudby Hall, Skutterskelfe, North Yorkshire, TS15 0JN.

19.2 If you have any questions or if you have any complaints please contact Us. You can contact Us by telephoning on 01642 701839 or by e-mailing Us at rudbygroupltd@outlook.com

19.3 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to amend or cancel a Booking), you can send this to Us by e-mail, by hand, or by pre-paid post to Rudby Hall, Skutterskelfe, North Yorkshire, TS15 0JN. We will confirm receipt of this by contacting you in writing. If We must contact you or give you notice in writing, We will do so by e-mail, by hand or by pre-paid post to the address you provide to Us upon Booking.

  1. FORCE MAJEURE

20.1 We are not liable for failure to perform obligations due to events beyond Our reasonable control, including but not limited to natural disasters, government actions, or pandemics. In such cases, We will make reasonable efforts to provide alternative arrangements or refunds where applicable.

  1. THIRD PARTY RIGHTS

21.1 These terms and conditions are for the benefit of the guest and Us only and do not grant rights to any third party. No person other than the contracting parties shall have any rights to enforce these terms under applicable law.

  1. WAIVER

22.1 Failure by Us to enforce any provision of these terms does not constitute a waiver of that provision. 22.1. Any waiver must be expressly stated in writing and signed by an authorized representative of Us.

  1. SEVERANCE

23.1 If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full effect.

23.2 The invalid provision will be replaced by a valid one that reflects the intent of the original to the extent permitted by law.

  1. TRAVELLING WITH MINORS

24.1 Guests under 18 years of age must be accompanied by a parent or legal guardian. Proof of guardianship may be required at check-in. Children’s policies, including fees for extra bedding or services, vary by room type and must be confirmed at booking.

  1. ACCESSIBILITY and SPECIAL NEEDS

25.1 We strive to provide accessible facilities and services for guests with special needs. Guests requiring specific accommodations should inform Us at the time of booking to ensure availability. While We will make reasonable efforts to meet accessibility needs, certain limitations may apply based on the structure of the building.

  1. PARKING

26.1 Parking is subject to availability and may incur additional charges. We are not liable for any theft, damage, or loss incurred while vehicles are parked on the premises. Guests must adhere to all posted parking regulations and instructions.

  1. DISPUTE/RESOLUTION

28.1 In case of any issues during the stay, guests are kindly asked to report them to the managers promptly for resolution. Any disputes or claims arising from the stay will be governed by the laws of the jurisdiction where We are located.

28.2 Disputes may be resolved through arbitration or mediation before resorting to legal proceedings.

  1. USE OF PERSONAL INFORMATION

29.1 We collect and processes personal information in compliance with all applicable data privacy regulations including the General Data Protection Regulation and the Data Protection Act 2018. Information provided during booking or check-in is used solely for operational purposes, including marketing communications if consented to. Guests may request access to, correction of, or deletion of their personal data by contacting Us directly.

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