Terms and Conditions
These terms and conditions aim to protect all parties through a better understanding of contractual and legal obligations of both the Guest and Us when confirming a booking.
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
(a) Arrival: means the date on which the Services are to be provided or shall start to be provided
(b) Booking: means your booking for the Services
(c) Guest: means the person for whom Rudby Hall has agreed to provide the Services in accordance with these Terms
(d) Contract: means the contract for the provision of the Services including these Terms as appropriate
(e) Deposit: means the payment specified in the Schedule of Deposit, Payment and Cancellations annexed to these Terms and Conditions
(f) Rudby Hall: means the land, property and buildings at Rudby Hall, Hutton Rudby, North Yorkshire, TS15 0JN
(g) Services: means the provision of accommodation and/or supply of food and beverages and other Services by Rudby Hall to the Guest
(h) Schedule: The Schedule of Deposit, Payment and Cancellations annexed to these Terms and Conditions
(i) Terms: means the terms and conditions set out in this document;
(j) We/Our/Us: Rudby Hall Limited a company registered in England and Wales under company number 08229907 whose registered office is situate at Rudby Hall, Hutton Rudby, North Yorkshire TS15 0JN
When We use the words "writing" or "written" in these Terms, this will include e-mail unless We say otherwise.
2. OUR CONTRACT WITH YOU
2.1 These are the terms and conditions on which We supply the Services to you.
2.2 Please ensure that you read these Terms carefully, and check that the details on the Booking and in these Terms are complete and accurate, before you submit the Booking. If you think that there is a mistake or require any changes, please contact Us to discuss. When booking direct with us either via our website or over the telephone We will confirm any changes in writing to avoid any confusion between you and Us.
2.3 When you submit your Booking to Us, this does not mean We have accepted your Booking. Our acceptance of the Booking will take place as set out at clause 4 below. If We are unable to supply you with the Services, We will inform you of this in writing and We will not process the Booking.
2.4 These Terms will become binding on you and Us when We issue you with a written acceptance of a Booking, at which point a contract will come into existence between you and Us.
2.5 If any of these Terms conflict with any term of the Booking, the Booking will take priority.
2.6 All Bookings made either via Our website or by telephone are subject to these Terms.
3. CHANGES TO TERMS
3.1 We may revise these Terms from time to time in the following circumstances
(a) changes in how We accept payment from you;
(b) changes in relevant laws and regulatory requirements
3.2 If we revise these Terms under clause 3.1, We will give you notice as soon as is reasonably practicable of any changes to these Terms before they take effect. You can choose to cancel the Contract in accordance with and subject to The Schedule of Deposit, Payment and Cancellations annexed to these Terms and Conditions.
3.3 For the avoidance of doubt the provisions of clause 5.3 in respect of changes to price are excluded from this clause 3.
4. BOOKING AND CONFIRMATION OF BOOKING
4.1 You are required to guarantee your Booking with (and it is conditional on you supplying) valid debit/credit card details together with irrevocable authority for a pre-authorisation charge to be taken in respect of their Booking cost and for further incidental charges to be deducted if they arise (including cancellation charges) on the payment terms outlined in the Schedule.
4.2 If you prefer not to enter debit/credit card details on-line you can request a member of Our reservation team to contact you to guarantee the booking and take your debit/credit card details over the telephone.
4.3 No payment is taken from your credit or debit card at the time of booking. Payment is taken on departure or in the event of cancellation in accordance with our cancellation terms. See the Schedule.
4.4 If credit or debit card details together with payment authority is not given to Us by the Guest then subject to any outstanding obligation due to Us from the Guest the Contract will cease to be of effect. The Services that are the subject of the provisional booking will be released and resold without any further notification to the Guest.
4.5 Written confirmation of a Booking by Us together with the provision of the debit/credit card details and payment authority creates legally binding contract between us and the Guest.
4.6 Please note that payment by credit card will incur an administration charge equivalent to 2% of the payment. There is no charge for payments by debit card.
5.1 All prices shown online are in pounds sterling per room per night (unless otherwise stated) based on 1 or 2 people sharing a room for one or more consecutive night stays.
5.2 All prices include Value Added Tax at the prevailing rate at the time of Arrival.
5.3 Prices taken either from Our website or by telephone are subject to change without notice and are subject to our cancellation terms. Please note that the price is guaranteed once you receive written confirmation of your Booking.
5.4 For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of Rudby Hall’s bar facilities and the costs of external telephone calls from your room). Such charges will be payable on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your Contract with Us that you irrevocably authorise Us to debit your credit or debit card for the amount of any shortfall.
6.1 All Bookings made through a third party website are subject to the Terms and Conditions of such third party but your Contract is with Us and subject to these Terms.
7.1 All cancellations must be made in accordance with Our cancellation terms as set out in this clause 7 and the Schedule.
7.2 The Guest by entering into the Contract agrees to pay charges to Us in the event of cancellation of the Booking or non-arrival of the Guest. The cancellation charges are as set out in the attached Schedule.
7.3 Payment for cancellation charges will be taken using the credit card details that we hold in order to confirm the Booking.
7.4 We reserve the right to cancel a Booking forthwith and without liability on its part in the event of damage or destruction to the hotel by fire or other causes, any shortage or labour or food supplies, or any other cause beyond Our control which shall prevent Us from performing Our obligations in connection with any Booking. In such an event, the provisions of clause 7.5 apply.
7.5 In the unlikely event that We have to change or cancel your Booking, we reserve the right to do so. However, you have the right to:
(a) Accept the changed arrangements as notified; or
(b) Make alternative arrangements with Us; or
(c) Cancel your Booking and receive a full refund of any monies which you have paid to Us in respect of your Booking (please note that We shall not be liable for any sums which you have paid to any other persons in connection with your Booking).
7.6 For the avoidance of doubt, we shall have no further liability to you for any changes to or to the cancellation of an online Booking.
8. CHECK-IN AND CHECK-OUT
8.1 Rooms are available from 15:00 hours on the day of arrival and must be vacated no later than 11:00 hours on the day of departure unless specific alternative arrangements have been made.
8.2 At check-in you will be asked to produce the credit or debit card which guaranteed your Booking in order for Us to take pre-authorisation. All charges are to be settled by the Guest prior to departure. You are deemed to have authorised the settling of all outstanding charges which can be processed by Us using any credit or debit card details held by Us.
8.3 An earlier check in or later check out time may be requested, however, this is subject to availability and a possible additional charge.
9. RESPONSIBILITY FOR GUESTS AND GUESTS PROPERTY THROUGHOUT THEIR STAY AT RUDBY HALL
9.1 Guests should use the safes provided in their room to securely store valuable items throughout their stay at Rudby Hall.
9.2 Should any Guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If We find any lost property, We will make every reasonable effort to locate the owner and return it, but if We cannot locate the owner and an item is not reclaimed within 3 months of the Guests departure it will be disposed of by Us.
9.3 In the event of negligence on Our part which gives rise to loss of or damage to property belonging to a guest, Our limit of liability will be limited to £50 for any single article and subject to a total of £100 in the case of any one Guest. No liability is accepted for any consequential loss arising from loss or damage to property of the Guest.
9.4 We do not accept responsibility for loss or damage to vehicles of any kind, or any property lost or damaged in them.
10.1 Except in respect of death or personal injury caused by Our negligence, or as expressly provided in these Terms, We shall not be liable to the Guest by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs or expenses or other claims (whether caused by Our negligence, Our employees or agents or otherwise) which arise out of or in connection with the provision of Services (including any delay in providing or failure to provide the Services) or their use by the Guest, and Our entire liability under or in connection with the Contract shall not exceed the amount of Our charges for the provision of the Services, except as expressly provided for in these Terms.
11. GUESTS RESPONSIBILITY FOR THE PROPERTY OF RUDBY HALL
11.1 The Guest shall indemnify Us for any loss from or damage to Rudby Hall or the furnishings or equipment therein caused by the wilful act or default of the Guest or persons within their control.
11.2 The Guest shall pay on demand the amount required to make good or remedy the damage, or replace any items missing. Payment will be taken using the credit card details that we hold in order to confirm the Booking.
11.3 If in the opinion of the management at Rudby Hall, the Guest or anyone staying with the Guest is not suitable to continue their stay because of unreasonable behaviour, the making of unreasonable noise, damage or nuisance to other parties, We are entitled to treat the Contract as terminated and the Guest may be asked to vacate their room. The Guest will remain liable for the whole cost of the booking and no refund shall be due.
12. SPECIAL REQUESTS
12.1 If you have any special requests regarding facilities for impaired mobility or disability, please make Us aware of this upon booking and We will check in advance whether these requirements can be met or not.
12.2 Requests to book certain suites or views cannot be guaranteed upon booking and are subject to availability.
13.1 In line with government legislation, We operate a non-smoking policy across all areas of Rudby Hall, this includes the use of electronic cigarettes. This policy specifically extends to all rooms, suites and public areas at Rudby Hall.
13.2 Guests are asked to not smoke at Rudby Hall other than in the two specifically designated outdoor smoking areas and We reserve the right to terminate the Contract should this policy be disregarded.
13.3 The Guest, when entering into this Contract, specifically accepts liability for any damage caused to persons or property through smoking at Rudby Hall.
14.1 We do not accept any pets at Rudby Hall, with the exception of assistance dogs.
15. USE OF PERSONAL INFORMATION
15.2 You are entitled to require that We do not use your information for the purpose of in house marketing. Please let Us know as soon as possible, in writing, if you do not wish your information to be used.
16. RUDBY HALL EVENTS
16.1 Throughout the year We may host weddings, events and parties at Rudby Hall. Please contact Us directly in advance of Booking in order to check whether this may coincide with your stay.
17. EXCLUSIVE USE OF RUDBY HALL
17.1 It is possible to book Rudby Hall and all Our rooms and suites for exclusive use, however, this is subject to:
(a) availability; and
(b) an additional fee; and
(c) express written confirimation of the Booking and exclusive use from Us.
18.1 In the public areas of Rudby Hall and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of Rudby Hall and security for all of its guests and staff.
19. INFORMATION ABOUT US AND HOW TO CONTACT US
19.1 We are a company registered in England and Wales. Our company registration number is 08229907 and Our address is Rudby Hall, Hutton Rudby, North Yorkshire, TS15 0JN. 19.2 If you have any questions or if you have any complaints please contact Us. You can contact Us by telephoning on 01642 701839 or by e-mailing Us at firstname.lastname@example.org 19.3 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to amend or cancel a Booking), you can send this to Us by e-mail, by hand, or by pre-paid post to Sandra Johnson at Rudby Hall, Hutton Rudby, North Yorkshire, TS15 0JN/ email@example.com. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand or by pre-paid post to the address you provide to us upon Booking.
20. GENERAL REGULATIONS
20.1 All Guests using the facilities at Rudby Hall must comply with all regulations concerning licensing, fire, health and safety. 20.2 Hazardous or dangerous items may not be brought to Rudby Hall without Our prior permission in writing. 20.3 The Guest shall not arrange for the delivery of or deliver any goods or materials to Rudby Hall without prior arrangement with Us. 20.4 Should you or any person accompanying you on your stay should act in an improper or disorderly way, or refuse to comply with reasonable requests from Our staff, We reserve the right to terminate the provision of Services. 20.5 Noise levels must be kept to a reasonable level, We reserve the right to terminate the provision of Services should the noise reach an unacceptable level. 20.6 Music must not be played in the grounds of Rudby Hall. 20.7 You and or any person accompanying you may not consume food and drink at Rudby Hall not supplied by Us, unless by prior arrangement. 20.8 No part of Rudby Hall is to be used for any unlawful purpose or in any unlawful way.
21. OTHER IMPORTANT TERMS
21.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms. 21.2 This Contract is between you and Us. No other person shall have any rights to enforce any of its terms. 21.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 21.4 If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you. 21.5 These Terms are governed by English law. You and We both agree to submit to the exclusive jurisdiction of the English courts.